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FAQ

SHIPPING

 * Orders are shipped via Australia Post. A tracking number and product insurance is added to the postage cost. Please contact me if you would like your item express posted. You will receive an email with tracking after your order has shipped. A Maker's Burrow is not responsible for lost or stolen packages.

* Buyer is responsible for all international customs/fees. The cost will vary between locations. Please research your country’s policy before purchasing. I am unable to mark the item as a “gift” on the custom form is a felony and mail fraud.

 

RETURN POLICY

* Refunds for change of mind will not be given.

* Please make contact within seven days of receipt if the item purchased is faulty or not as described for a full refund.

* Returned items must be in the same condition received in and in the original packaging.

* The buyer is responsible for all return shipping costs unless a faulty item is being returned.

* Returns lost or damaged in shipping will not be refunded, so please pack your item carefully.


* Returns are not accepted on commissioned orders


CANCELLATIONS
* All cancellations must be made within 2 hours of purchase for a full refund on ready made items
* Commission deposits are not refundable.

EXCHANGES
*Exchanges on ready made items are excepted.
*Exchanges on commissioned pieces are not excepted.

 

HANDLING & CARE INSTRUCTIONS

* Dolls are not suitable to be played with by children under 3 years of age.

* Dolls are for gentle play. All care is take to ensure the dolls body parts are secured tightly but the doll will most likely still not survive games of tug of war. I love the dolls I make very much, so if your doll does sustain an injury of any kind please contact me and I will be happy see what I can do to try to mend or replace what parts I can.

* Please don’t put the dolls in the washing machine. If cleaning is needed use a small amount of water on a cloth and spot clean where necessary.

 * All knitwear is to be hand washed only.

 

DO YOU TAKE COMMISSIONS?

 * Yes I do accept commissions. The turnaround time for a commissioned doll is 6-8 weeks. 

 

For shop updates, please visit my Instagram page @amakersburrow

For all other inquiries contact me at amakersburrow(at)outlook.com